Anurag Balyan

Senior Analyst @NatWest Group

Gurugram, IN

Conduct root cause analysis of customer complaints to identify systemic gaps, suspicious trends, and potential risks.• Maintain detailed logs of incidents for compliance review and regulatory audit readiness.• Collaborate with operational teams to strengthen internal controls and enhance fraud prevention processes.• Recommend process automation to improve transaction monitoring efficiency and accuracy.• Investigating customer complaints with potential fraud or financial crime implications.• Ensured timely and accurate reporting of Suspense and Regulatory reports to relevant authorities.

Indraprastha University

Master of Business Administration - MBA

Delhi University

Bachelor of Commerce - BCom