Anurag Badola

About Anurag Badola

With over 10 years of experience in the hospitality and revenue management industry, I am a Portfolio Customer Success Manager at Cendyn, a leading software company that serves over hotels worldwide. I hold certifications in IDeaS G3 Revenue Management and Post Graduate in Revenue Management from InterContinental Hotels Group (IHG®). In my role, I manage the success, retention, and expansion of clients in the Base and Core segments, which represent over 70% of Cendyn\'s revenue. I serve as their primary point of contact, educate them on new and existing software products and features, and provide them with best practices and industry insights to optimize their revenue potential. I also create and execute short and long-term objectives in the Account Development Plans, defining measurable goals and outcomes, monitoring critical success factors, and negotiating contracts. My mission is to build strong and lasting relationships with my clients, drive value for them and Cendyn, and improve their revenue performance and satisfaction.

Experience

1. Portfolio Customer Success Manager, Global Operations

   Cendyn

   Jul 2022 — Present · Remote, IN

   As Manager of Client Services and Global Operations at Cendyn, my role involves:• Serving as the primary point of contact for Base and Core segment clients, ensuring an exceptional • Customer experience and managing commercial activities such as upsells and renewals.• Educating clients on new and existing software products/features and identifying opportunities to provide best practices and industry insights to optimize revenue potential, based on performance metrics.• Creating short and long-term objectives in Account Development Plans for potential Key Accounts, defining measurable goals and objectives with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.• Driving customers to self-service first via the customer service portal and notifying them of monthly product webinar trainings to automate the predictable and humanize the exceptional.• Identifying potential risks that customers may face and working with internal teams to mitigate and record potential issues to deliver an exceptional customer experience with proactive communication.• Orchestrating the right internal resources and effectively aligning, tracking, and evolving customer business goals for success, health, growth, and retention of customers with potential to become Key Accounts.Overall, my goal is to ensure clients receive top-notch service and achieve their goals with Cendyn\'s products and services.

Education

• Vedatya Institute

  Master’s Degree

  2016 — 2017

• Govt.Institute Of Hotel Management Nainital,Uttrakhand

  Bachelor’s Degree

  2009 — 2013