Anurag Atul Srivastava

Senior Officer @ESAF Bank

Chhattisgarh, IN

Daily customer engagement on assigned customer portfolio for Current Account/ Saving Account build up, Asset & Wealth cross sell.• Deliver business target assigned as per performance score card.• Giving the client need based product solutions.• Assessing customer propensity and ensuring higher product penetration per relationship.• Referencing for more business from existing customers.• Responsible for creating a customer-focused approach for quick resolution of all queries andcomplaints.• Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.• Assist in closure of all observations in audit report.• Client relationship management and customer services related to retail banking operations.• Custodian of the branch vault and manage the vault limits.• Supervise all cash and non-cash transactions like DD/ MC, fund transfer etc.• Updating the key registers regularly.• Review branch reports like end of day (EOD), cash position report, instruments issued etc.• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.

ARKA JAIN UNIVERSITY, Jamshedpur, Jharkhand

Master of Business Administration - MBA

Vidya Jyoti School

Matriculaion

V K MAJDOOR INTER MAHAVIDYALAYA

Intermediate

Kolhan University Chaibasa

Bachelor of Commerce - B.Com