Anuradha Roy

Supervisor Internet Lending @Curo Financial Technologies Corp

Toronto, ON, CA

Key responsibilities & achievements-• Operational Oversight: Oversee internet lending operations, meeting service levels & adeptly managing escalations; synchronizing with dialer, IT, & Operations teams to perpetually uphold a smooth operational flow across the contact centre.• Interdepartmental Collaboration: Forging liaisons with various departments, including IT, Operations, and HR, to weave a seamless operational tapestry, uplifting service quality & reliability.• Team Development & Leadership: Cultivating a fertile learning environment, coaching and motivating team members, enhancing performance metrics (AHT, Quality, Service Levels) and fostering a culture of continuous improvement & learning.• Strategic Staffing: Collaborating intimately with the scheduling team, ensuring staffing strategies were meticulously aligned with call volume forecasts, ensuring optimal resource allocation & maintaining an unwavering customer service standard.

Indira Gandhi National Open University

Certificate in Organic Farming

Army Public School

High School

Symbiosis International University

Bachelor's Degree