Anuradha Seth

Senior process executive

Role: Senior Process Executive at Cognizant
Location: Hyderabad, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Anuradha Seth

Detail-oriented and performance-driven Senior Process Executive with a strong background…

Experience

Senior Process Executive
Cognizant
Oct 2023 — Present · Hyderabad, IN
Delivered multi-channel support via inbound/outbound calls, emails, and live chat.Resolved customer queries efficiently, ensuring high levels of customer satisfaction and issue resolution.Maintained accurate records through CRM/ticketing tools and followed up for timely closures.Collaborated with internal teams to escalate and resolve technical or service-related issues.Achieved KPIs including first-call resolution, response time, and CSAT.

Contact information

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Current company

Cognizant

IT Services and IT Consulting · 10K employees · 300 Frank W Burr Blvd, Suite 600, US

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant

cognizant.com

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