Anuradha P.

About Anuradha P.

A driven and results-oriented professional, I have over 8+ yrs. of experience leading high-performing customer service teams, Master Data Management and Supply Chain Operations in culturally diverse settings across Europe and Canada. My expansive career has been centred on instilling operational excellence and fostering customer satisfaction, making me proficient in managing complex supply chains and achieving significant process improvements. My expertise spans a range of core competencies, including customer service, team leadership, cross-functional collaboration, SLA management, incident management, supply chain management, and quality assurance. I excel in implementing innovative strategies to enhance service delivery, manage vendor relations, and optimize costs without compromising quality. As a team leader, I have had the opportunity to develop and nurture teams, enabling them to meet and surpass their KPIs. I am proficient in MDM systems, prioritize exceptional customer service, and have a track record of achieving goals such as allocating assignments and tickets with quality notifications, facilitating daily discussions on work progress and team goals, and providing training and support to customer service teams. I have also worked as a French Customer Service Executive, where I honed my customer service and foreign language skills. Continual learning and upskilling are critical to staying relevant in a rapidly evolving professional landscape. I have completed a Diploma program focused on Supply Chain Management principles and practices from the prestigious (NMIMS), Mumbai, India. I have obtained Diplomas in French Language Studies at Levels B1 and B2, Further, I have earned a Certification in Goods and Service Tax (GST) to ensure a comprehensive understanding of financial transactions and regulatory compliance. These educational pursuits have augmented my practical experience, giving me a well-rounded perspective to drive business excellence. Well-versed in SAP, MS Office Suite, Tally, and Power BI, I leverage these tools to deliver data-driven solutions, providing critical insights for business decision-making. My proven ability in incident and complaint-handling skills has empowered me to drive customer satisfaction and loyalty. I am looking for opportunities to utilize my broad skill set and experience to make a positive impact. Feel free to connect with me for collaborations and options or to exchange ideas about the latest customer service and supply chain management trends. Reach out to me at a••••••••@gmail.com

Experience

1. Team Leader Supply Chain

   Tech Mahindra

   Feb 2022 — Present · Pune, IN

   Team Lead, Site lead (France and Spain)- Customer service and supply chain management\\\\n• Utilizing SAP for efficient master data management\\\\n• Enforcing data governance policies and standards for consistent and reliable master data\\\\n• Implementing data quality rules, conducting audits, and rectifying inconsistencies or errors\\\\n• Overseeing the creation, modification, and deletion of master data records in the SAP system\\\\n• Managing change requests, coordinating with relevant teams, and communicating changes to stakeholders\\\\n• Proficient in MDM systems and practices, prioritizing exceptional customer service\\\\n• Achievement: Allocating new assignments and tickets, including ensuring quality notifications for creation and modification\\\\n• Managing quality notification requests via SAP or Service Now Platform\\\\n• Proactively communicating with the team\\\\n• Maintaining timely follow-ups with stakeholders to ensure on-time task completion\\\\n• Maintaining documentation to support MDM processes and facilitate knowledge transfer\\\\n• Conducting reviews, analyzing root causes, and implementing corrective actions for any deviations or Not Right the first time\\\\n• Achievement: Facilitating daily discussions on work progress and team goals\\\\n• Providing training and support to customer service teams for effective MDM system utilization and accurate customer data management\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

  Diploma program, Supply Chain Management principles and practices

• Savitribai Phule Pune University

  Mcom, Business Administration and Management, General

  2010 — 2012

• Savitribai Phule Pune University

  Bachelor's degree, Commerce