Anuradha Mukherjee

About Anuradha Mukherjee

An effective leader and communicator, whose purpose is to align evolving business goals with efficient and appropriate solutions. Masters in Computer Science with over 20 years of experience in Information Technology, with 7 years as a QA Analyst / Tester and 5 years as Project Lead and 8 years as QA – Manager. Currently working as a Manager of SQA. Strong background in software quality assurance with emphasis on data driven, web based, Java, C#, silverlight and ASP applications. Strong experience using Mercury Interactive tools like WinRunner, QTP, Loadrunner and TestDirector, Quality Center, EA, Target Process. Excellent understanding of Software Development Life Cycle and Test Methodologies from project definition to post-deployment documentation. Experience analyzing the scope of the system, translating business needs and technical issues and create model and documentation from them.Wrote user acceptance test (UAT) cases and acted as a liaison between project stakeholders and testing team.Experience in analyzing and auditing business requirements and drawing traceability matrix based on the requirements.Expertise in designing and developing strategic Test plans, Test Cases, Test Scenarios, Test Reports for both manual and automated tests. Proficient in using testing tools for both Web-based and Client-Server applications. Extensive experience in tracking bugs using Bug tracking tools such as Test Director and Bugzilla, TFS, Issue Manager, Target Process. Experience in Back End testing involving data retrieving queries, views, and stored procedures for MS-SQL Server and Oracle database.Proven ability to support multiple projects under tight deadlines.Highly motivated, self-starter, ability to work both independently and as a team member. Inclined towards building a strong team/work environment, and have the ability to acclimatize to new technologies and situations with ease.

Experience

1. It-director - Frontline Team

   Colas Is Support

   Aug 2024 — Present · Denver, CO, US

   Responsible for Frontline Services to our businesses across North America including central support, regional IT, provisioning. Teams are located all over North America, managing customer service, ordering hardware, software, managing incidents and requests for all implemented applications in ServiceNow. My role includes regular communication with the CFOs to understand their needs to provide them with world class support. Responsible for all KPIs on support and analyzing and improving the support organization.I am part of the leadership team influencing major strategic decisions for the organization.

Education

• Colorado Technical University

  MS With IT concentration, Computer Software

  2000 — 2002

Skills

• Regression Testing
• Team Leadership
• Databases
• Quality Assurance
• C#
• .net
• Microsoft Sql Server
• Agile Methodologies
• Software Quality Assurance
• Software Development Life Cycle (Sdlc)
• Web Applications
• Test Cases
• Hp Quality Center
• Test Automation
• Integration
• Manual Testing
• Test Planning
• Testing
• User Acceptance Testing
• Visual Studio
• Quality Center