Anupriya Singh

Online Reputation Management @Zomato

Gurugram, IN

Quality Assurance and Feedback Management:Monitor and evaluate customer interactions to maintain service quality standards.Gather and analyze customer feedback to provide insights for product enhancement and process optimization.• Resolution Time and Customer Satisfaction:Strive to minimize resolution time for customer inquiries and complaints while maintaining high levels of satisfaction over social media platforms.Proactively follow up with customers to ensure their concerns are resolved to their satisfaction, fostering long-term loyalty and trust.• Product Knowledge and Training:Develop and maintain a deep understanding of Zomato\'s products, services, and policies to effectively assist customers and provide accurate information.• Cross-functional Collaboration:Collaborate with cross-functional teams such as operations, marketing, and product development to address customer issues, communicate feedback, and implement solutions.Act as a liaison between customers and internal teams to advocate for customer needs and drive product improvements.

Ratna Memorial Public School, Gorakhpur (U.P)

Commerce Stream

Delhi University

Bachelor of Commerce - BCom

Internshala Trainings

Digital Marketing Certification Course