Anup Pillai
Director for Business Operations and Client Management
- Role
- Director of Operations at TP
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Anup Pillai
Over 23 Plus years of experience in the Business Process Outsourcing industry ranging from Product Training, Back End Operations, IT,ITES,Process Quality and HR Staffing Practice, US Healthcare with an E2E Knowledge of Provider OnBoarding, Revenue Cycle Management, RCM US Healthcare, Dental Healthcare US- Eligibility and Benefits Verification, Claims Billing, Payment Posting and Accounts Receivables Follow Up Specialties- Operations,General (P&C) Insurance, P&L Management, Business Process Transformation,Business Process Outsourcing, Quality / Six Sigma, Client Relationship Management, Project ManagementAICPCU Certified - INS- 21,23 - Property and CasualtyA background of experience on managing complex process and a keen desire to learn & explore new improvement opportunities within my area of expertise.Strong Domain Understanding of the Industry - Banking and Financial VerticalProven Track Record of Handling Complex areas such as E2E understanding of Insurance Vertical.• Strong Industry knowledge• Business Acumen of E2E of Financial MarketsSpecialties: People Management, Training Management, Call Center & Backoffice Standup Trainings, UK - US Culture Trainings, Knowledge Transfers,Transitions.Support Hiring(Operations/BD/Recruitment/Transition/Quality)Strong Domain Based hiring(IT and ITES)
Experience
Director of Operations
May 2024 — Present · Chennai, IN
Education
American Institute for CPCU and Insurance Institute of America
IIA, Insurance
2005 — 2006
Centre for Development Management Studies
Diploma, Export Management Export Documentation, Packaging, Client Servicing, Trade Law
1998 — 1999
Mar Ivanios College, Trivandrum
BA, Economics
1994 — 1997
American Hotel & Motel Assoc.
PG Diploma, Hotel Management - Front Office
1997 — 1998
AICPCU
INS 21/23, P&C - Insurance
2010 — 2011
Skills
- Training Management
- Performance Management
- Crm
- Leadership
- Team Management
- Customer Relationship Management (Crm)
- Strategy
- Outsourcing
- Recruitments
- Six Sigma
- Benefits Negotiation
- Talent Acquisition
- People Management
- Bpo
- Management
- Human Resources
- Recruiting
- Service Delivery
- Call Centers
- Business Analysis
- Screening Resumes
- Vendor Management
- Training
- Talent Management
- Business Process Outsourcing (Bpo)
- Executive Search
- Mis
- Employee Engagement
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