Anupam Singh
Vice President, Group Operations Manager - Fraud Claims & Risk, Consumer Banking @Bank of America
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WORK HISTORY
Vice President, Group Operations Manager - Fraud Claims & Risk, Consumer Banking @Bank of America
Gurugram, IN
Leading ~700-member team across 5 sites managing end-to-end research, resolution & decisioning for Debit Card, Cheque & Digital Fraud Claims- Expanded capacity & operational resilience by establishing a new operations site, delivering endtoend operational readiness for Debit Fraud within accelerated timelines, and scaling the process to achieve 60% of global footprint- Strategizing and mentoring operational excellence focused on simplification, automation, and process modernization; delivered $14MM+ loss avoidance- Partnering with global team to implement Gen AI solutions for efficacy of Claims Resolution, reducing loss exposure- Serving as Functional Risk Lead, embedding internal control frameworks and strengthening enterprise-wide risk mindset.
EDUCATION
Aston Business School
Master of Business Administration - MBA
Notre Dame Academy Girls High School
CBSE
Lady Shri Ram College For Women
Bachelor of Arts - BA, Economics
ABOUT ANUPAM SINGH
Strategic and transformational leader with 25+ years of global experience steering multi-site fraud claims operations, large-scale process migrations & transition programs, technology-led horizontal transformations, digitization, operational risk, and business continuity. Currently Delivery Lead for Debit Card, Cheque & Digital Platform Fraud Claims within Consumer & Small Business Banking, leading a ~700-member team, achieving $14MM+ in loss avoidance, and deploying cutting-edge solutions across banking and financial services. Adept at stakeholder engagement, strategic thinking & execution, and building high-performance cultures. Recognized mentor, D&I champion, and influential communicator with a strong track record of delivering enterprise-level transformation. Core CompetenciesOperational Excellence, Transformation & Digitization | New-Site Operationalization | Process Migration| Fraud Claims Management | Workforce Management | Capacity Planning | Risk | Stakeholder & Executive Management | People LeadershipExpertise in :# Service Delivery, Operations Management & Client Relationship# Transformation, GEN AI solutions & Business Process improvements# Risk Mitigation, Internal Controls & Compliance# New Site Operationalization, Process Migration & Workforce Analytics# Six-Sigma/LEAN deploymentEducation & Certifications :# The Power of Generative AI: How to Transform Your Business – Indian Institute of Management, Calcutta# Catalyst : Design Thinking for Strategic Leadership Program – ISB Executive Education# GEN AI : Adoption, Implementation & Challenges - NIIT# Six Sigma Black Belt Certified & Trainer from American Express # Internal Quality Auditor Certified from IBM# Master in Business Administration- Aston Business School, United Kingdom
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