Anupam More
16 Years of IT experience | Senior IT Service Delivery Manager | Cloud Infra & ITIL Expert | Driving Digital Transformation | Incident & Vendor Management | Aligning IT Strategy with Business Goals
- Role
- Principal Service Delivery Manager at Kaiser Permanente
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Anupam More
With 15+ years in IT service delivery and technical leadership, I specialize in transforming complex IT operations into streamlined, high-performing ecosystems. From leading cloud infrastructure projects across Europe to managing service delivery for Fortune 500 firms like Kaiser Permanente and BP, I deliver results — higher uptime, faster incident resolution, and optimized costs. I bridge business goals with tech execution through strong leadership in cloud (Azure, AWS), ITIL processes, and stakeholder engagement. Known for ownership, agility, and global team leadership, I enable scalable, secure, and efficient IT operations. Key Wins- Led 20+ cross-border cloud projects - Cut system downtime by 35%- Aligned IT budgets with strategic business goals - Ensured audit-ready, vendor-driven service ecosystems Key Skills- IT Service Management & ITIL Processes - Project Management & Leadership - Cloud Infrastructure (Azure, AWS)- Vendor and Stakeholder Management - Budgeting & Portfolio Management - Incident, Problem, and Change Management - Business Relationship Management - Security & Compliance (Vulnerability Management, Disaster Recovery)- Data Security & Regulatory Compliance - Deep Expertise in Linux, Unix, AIX Environments - Technical Troubleshooting & Root Cause Analysis (RCA)
Experience
Principal Service Delivery Manager
Feb 2024 — Present · Pune, IN
Skills
- Networking
- Service Delivery
- IT Service Management
- Change Management
- Project Management
- Aix Administration
- System Administration
- Operating Systems
- IT Operations
- Incident Management
- Disaster Recovery
- Active Directory
- Unix
- Windows Server
- Ccna
- Vmware Esx
- Firewalls
- Dns
- Linux
- Microsoft Exchange
- Microsoft Certified Professional
- Dhcp
- Virtualization
- Vmware
- Servers
- Itil
- Data Center
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