Anupama Sudheendra
Program Manager II | Bar Raiser | Amazon |
- Role
- Executive Inquiry Leader at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anupama Sudheendra
Customer Experience leadership is about fixing the system — not just the symptom.I am a Program Manager II at Amazon Development Centre Pvt Ltd, leading VP-level escalations across WW Amazon Stores. I specialize in turning high-impact customer defects into scalable process and governance improvements.With 19.5+ years across E-commerce, HR Operations, and Risk Management, my focus areas include:• Executive Escalation Governance• Root Cause Analysis (RCA) & Defect Elimination• SLA / KPI Performance Management• CX Policy & Process Standardisation• Automation & Productivity Optimization• Workforce & Capacity Strategy• Talent Development & Succession PlanPassionate about building customer-obsessed cultures and driving measurable CX impact.Open to connecting with leaders driving Customer Experience transformation.
Experience
Executive Inquiry Leader
Jul 2023 — Present · IN
Education
Bangalore University
Bachelor's Degree, Microbiology, General
1993 — 1996
Skills
- Operational Risk Management
- Payment Card Processing
- Business Analysis
- Management
- Fraud
- Online Fraud
- Payment Systems
- Credit Card Fraud
- Credit Cards
- Financial Risk
- Transaction Processing
- Analytics
- Fraud Detection
- Aml
- E-Commerce
- Pattern Recognition
- E-Payments
- Risk Management
- Team Management
- Process Improvement
- Payments
- Business Process Improvement
- Risk Assessment
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