Anupama Rohal
Vice President @British Council
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WORK HISTORY
Vice President @British Council
I lead enterprise-wide operations spanning shared services, digital capability, and operational excellence. I designed and executed a large-scale global outsourcing model and oversee performance across multiple business units. I drive strategic transformation in Finance, HR, Procurement, Customer Experience, and PMO, ensuring global integration. I also built and lead a Learning Center of Excellence, embedding AI and data analytics to future-proof workforce capabilities.Achievements:• Delivered >£50M in transformation savings through first-generation outsourcing with TCS.• Improved SLAs by 40% via performance governance and digital process redesign.• Enhanced NPS through global feedback integration and proactive resolution.• Operationalized a Learning CoE that scaled AI, big data, and future-of-work frameworks.• Launched India’s first super engineering site with intelligent automation.• Scaled FEMpowered, Shakti, and TrueColors to strengthen diversity and brand equity.• Aligned 8 functional directors’ performance with board mandates for seamless delivery.• Enabled post-COVID global growth with new online products and scaled delivery.
EDUCATION
Lady Shri Ram College For Women
Bachelor of Arts - BA (Hons)
Delhi Public School - R. K. Puram
High School
Lady Shri Ram College For Women
Master of Arts - MA
SKILLS
ABOUT ANUPAMA ROHAL
As a strategic leader at the intersection of global business transformation, customer…
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