Anupama Krishnan Kutty

About Anupama Krishnan Kutty

I am a Business Management graduate and horn versatile experiences in deal management, IB…

Experience

1. Senior Deal Desk Strategist

   Linkedin

   Jan 2024 — Present · Bengaluru, IN

   Being a strategist to Sales team on ins and outs of LinkedIn sales policies, processes, and systems by creating efficiencies, increase profitability, and enforce stronger controls while allowing Sales to focus on selling- Ensuring team KPIs are being met and continuously find ways to improve via systems innovations, process improvements or better use of resources- Contribute to increasing data quality by validating test cases, conducting test activities, and ensuring deliverables met quality standards. Led a team of 12 in the successful implementation of a new CRM tool, improving sales order management efficiency by 15% and reducing processing time by 8% through the integration of Dynamics 365 and cross-functional collaboration- Creating partnership with Sales and other cross-functional teams including; Legal, Credit, Revenue to deliver an effective and efficient service to clients while maintaining a top-quality customer experience- Serving as a point of escalation to the Field and other cross-functional partners- Being a subject matter expert to Sales and internal teams on systems tools and the creation & execution of all deals, particularly of high value and complex deals- Cultivating and maintaining relationships with key cross-functional partners/back office teams, familiarizing yourself with their processes and policies, serving as a POC for Deal Desk team for questions or concerns, minimizing need for escalation from Sales and clients- Engaging directly with clients through both written and verbal communications, helping to resolve O2C issues directly.