Anupama Gautam
Business Analyst @PhonePe
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WORK HISTORY
Business Analyst @PhonePe
Bengaluru, IN
Process Owner for growth, success rate, and escalations across Credit Charter, UPI Non Financial transactions, UPI International and PhonePe merchants. Consistently monitored success rates, alerts, and dashboards for multiple payment products using SQL, Zeppelin, Foxtrot, QlikSense, Grafana, and Excel, enabling data-backed improvements. Partnered with Product and Tech teams to analyze errors, implement corrective measures to improve transaction success and led end-to-end testing and production validation for various upcoming project across products. Maintained strong relationships with NPCI, RBI, Banks, Networks, and Payment Gateways to drive issue resolution and stability. Process Optimization to improve utilization metrics and recognized for quick issue resolution and cross-functional coordination across Product, Operations, and Business teams.
EDUCATION
Vellore Institute of Technology
Bachelor of Technology - BTech, Computer Science
ABOUT ANUPAMA GAUTAM
Experienced Analytical and results-driven Business Analyst with experience across Payments, Analytics, and Product Operations in both startup and consulting environments. Proven expertise in leveraging data to drive business insights, optimize processes, and enhance product performance. Strong cross-functional collaboration skills with hands-on experience in stakeholder management across banks, networks, and regulatory bodies.
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