Anupam V.
Director of Business Operations @JLL India
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WORK HISTORY
Director of Business Operations @JLL India
Gurugram, IN
Dynamic operations and transformation leader with 15+ years of experience driving global delivery, CX, and process excellence across Real Estate, Telecom, BFSI, FinTech, and E-Commerce.Currently leading APAC Lease Administration & Operations, I’ve built and scaled high-performing teams across GCC/GOC environments, delivering measurable business impact through digital transformation, automation, and data-driven strategy. Core Expertise: • Global Operations & Service Delivery (APAC, EMEA, Americas) • P&L Ownership | Business Transformation | Process Excellence • Project & Program Management | Transition Leadership • Client Governance | CX & Digital Enablement • People Leadership | Multi-country Team ManagementThroughout my career, I’ve led large-scale transitions, managed multi-million-dollar portfolios, and consistently improved accuracy, turnaround, and client satisfaction metrics.I’m passionate about bridging strategy and execution — transforming traditional operations into insight-led, scalable, and customer-centric delivery models.
EDUCATION
AHA
Diploma, Global Aviation & Hospitality Management
C.B.S.E
10th, C.B.S.E. New Delhi
M.B.D.A.V SCHOOL GREEN PARK
High School, Commerce
Delhi University
Bachelor, Delhi University
ABOUT ANUPAM V.
As Director of Business Operations at JLL India, I focus on leading APAC Lease Administration and Operations, leveraging 15+ years of experience in global service delivery, process excellence, and business transformation across Real Estate, BFSI, Telecom, and E-Commerce sectors. With expertise in P&L ownership, digital enablement, and multi-country team management, I drive impactful transformation initiatives for measurable business outcomes. My commitment lies in building high-performing teams within GCC/GOC frameworks and enabling data-driven strategies through automation and process innovation. By fostering collaboration and optimizing operations, I support our organization in achieving sustainable growth and delivering outstanding results in a dynamic, global business landscape.
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