Anupam Verma
Chief General Manager @Qualification Check
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WORK HISTORY
Chief General Manager @Qualification Check
New Delhi, IN
EDUCATION
M.B.D.A.V SCHOOL GREEN PARK
High School, Commerce
C.B.S.E
10th, C.B.S.E. New Delhi
Delhi University
Bachelor, Delhi University
AHA
Diploma, Global Aviation & Hospitality Management
ABOUT ANUPAM VERMA
15+ years of experience as a Senior Operations & Customer experience professional possessing a track record of spearheading cross-functional teams to manage large-scale global outsourcing centers and in-house operations across multi-million-dollar organizations. Skilled in formulating key strategies, harnessing win-win methodology, bringing technology innovation while managing performance metrics and governance model to drive operational excellence. Adept at fostering stellar business relationships to deliver compelling value to the stakeholders. Contact Center Industry managing Service Delivery, Client Services, Project Management for various verticals. Identifying customer\'s contact channel requirements, concerns and feedback by conducting detailed discussions/meetings with customers, functional users and process owners. Driving change through Technology Solutions and Automation to improve efficiency. Deft in driving Call Center, Backend process Management & Quality assurance processes with hands on experience in leading concentrated efforts for enhancing process efficiency as well as augmenting Quality and customer satisfaction scores. Skilled in handling Key deliverables of the Call center, Technical Support, CSMM, Six Sigma project implementation, and statutory compliances implementation. Competent in streamlining & improving existing systems/ processes, envisioning new methodologies, Automation, future trends and driving development, direction and accomplishment. Ability to support and sustain a positive work environment that fosters team performance with strong communication & relationship management skills. Exceptional communication abilities to cut across the organizational levels and accomplish targets. Keen strategist with expertise in managing entire operations with key focus on top & bottom-line profitability by ensuring optimal utilization of resources. High integrity, energetic & versatile leader known for ability to envision and create successful outcomes, through quick grasping & learning abilities.
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