Anupam Dewedi
Contact Center TAC | AI practitioner
- Role
- Ucce Tac at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anupam Dewedi
With a Master of Technology in Data Science and Artificial Intelligence from Birla Institute of Technology and Science, Pilani, I have stepped into the role of UCCE TAC at Cisco, where I leverage my expertise in contact center technologies. My core competencies include generative AI, large language models, and applied machine learning, which I apply to deliver end-to-end solutions for our clients.At Cisco, my team and I focus on delivering break-fix solutions, initial deployments, and application behavior analysis for UCCE and PCCE solutions. Our commitment to customer support and service excellence is paramount. We strive to integrate sophisticated data-driven approaches into our workflows, ensuring that the organization\'s culture of innovation and customer satisfaction is always at the forefront.
Experience
Ucce Tac
Jun 2023 — Present · Bangalore Urban, IN
Cisco TAC has acted as a single shop stop and helped customers and services to gain extended support on Products and Protocol Procedures. I am currently working as a backbone engineer for the contact center technologies. Providing end to end break-fix, initial deployments, upgrades, application behavior analysis for UCCE and PCCE solutions.
Education
APJ Abdul Kalam Technological University
Bachelor's degree, Electrical, Electronics and Communications Engineering
2012 — 2016
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Data Science and Artificial Intelligence
Colvin Taluqdars' College - Lucknow
ISC Board
2010 — 2012
ST. Ann’s Convent School
ICSE Board
1998 — 2010
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