Anupam Dave

Manager - Accounts Receivable Operations @Toronto Hydro

Toronto, ON, CA

Supervise a team of professional and administrative staff (unionized and non-unionized) to execute the day-to-day accounts receivable activities in the area of collections to optimize financial results in a fully legal and regulatory compliant manner, to maximize organization cash flow and minimize accounts receivable risks, taking action to mitigate· Prepare short and longer term work volumes and capacity plans to ensure business and regulatory objectives and targets are consistently met.· Act to resolve escalated accounts receivable issues, as required · Lead the development of operational and cost-effective interpretations of frequent regulatory and legislative changes and confirms a high level of compliance sustainment and risk management for assigned accounts receivable area· Lead projects or initiatives (or acts as a Subject Matter Expert) to enhance or improve customer information technology and related meter data, payment and other systems for functional area, including modifications to existing or implementation of new systems or processes to meet financial, customer, regulatory or legal demands. · Generate requirements, provides subject matter expertise and decisions within their scope and develops business readiness plans. · Work with stakeholders to design solutions that optimize system functionality, improve productivity, improve the customer experience, guarantee data integrity and maintain/improve governance and controls. · Provide coaching and feedback to motivate and engage employee outcomes in the attainment of departmental goals and objectives· Lead and directly manage assigned vendors to confirm service levels, performance, and quality are met as per the agreed upon terms and conditions; take action to resolve day-to-day issues as required· Lead request for proposal (RFP) processes for assigned vendor area(s), as needed

Bangalore University

Bachelor of Commerce (B.Com.), Business/Commerce, General