Anupam Chauhan
Cluster Collection Manager - Flows & Recovery @SMFG India Credit
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WORK HISTORY
Cluster Collection Manager - Flows & Recovery @SMFG India Credit
Meerut, IN
As a Cluster Collection Manager, I drive end-to-end collections and recovery strategies for the Personal Loan portfolio, ensuring strong delinquency control and flow management across multiple locations. I specialize in portfolio health monitoring, agency/vendor management, and high-impact recovery actions that reduce credit losses while maintaining compliance and customer sensitivity. Proven track record of improving collection efficiency and reducing NPAs through data-driven strategies. Skilled in leading and mentoring collection teams, enhancing productivity, and aligning performance with business targets. Experienced in negotiation, skip tracing, and recovery closures, with a strong focus on risk mitigation. Adept at analyzing MIS & portfolio trends to implement corrective actions and process improvements.I thrive in high-pressure environments, ensuring timely resolutions while balancing business objectives, regulatory norms, and customer experience. Passionate about building result-oriented recovery frameworks and contributing to sustainable portfolio growth.
EDUCATION
Jamia Millia Islamia
Post Graduate Diploma
Jamia Millia Islamia
Bachelor's Degree
SKILLS
ABOUT ANUPAM CHAUHAN
A Dynamic Fintech & BFSI Professional with 18 years of rich and valuable experience in…
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