Anupam Banerjee
SaaS Support| B2B/B2C| Customer Support Representative@GoHighLevel| FinTech & EdTech Customer Support| Customer Success| Ex-Revolut| Ex-Byju\'s| Data Analysis Student@IIT-G
- Role
- Customer Service Representative at HighLevel
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Anupam Banerjee
With over five years of experience in customer support, I bring a blend of strong soft…
Experience
Customer Service Representative
Sep 2024 — Present · IN
Provided B2B customer Support via multiple channels such as Live Chat and Zoom2. Completed calls and chats with an STF score of 20.4minutes to provide a resolution to the clients on zoom and chat resulting in a customer satisfaction rate of >90%3. Maintained an escalation percentage <15% and made sure that the issue is resolved on the frontlines
Education
Jadavpur University
Master of Arts - MA, History
2017 — 2019
Jadavpur University
Bachelor of Arts (BA), Asian History
2014 — 2017
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