Anup Ranjan Verma
IT Service Delivery Manager @Wipro
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WORK HISTORY
IT Service Delivery Manager @Wipro
Service Delivery Manager - United States • Planning and designing the Programme and proactively monitoring its overall progress, resolving issues and initiating corrective action as appropriate; • Defining the Programme\'s governance arrangements; • Defining Policies & Procedures for the Success of Client’s business • Ensuring effective quality assurance and overall integrity of the Programme - focusing inwardly on the internal consistency of the Programme; and outwardly on its coherence with infrastructure planning, interfaces with other Programme’s and corporate technical and specialist standards; • Managing the Programme\'s budget, monitoring the expenditures and costs against delivered and realized benefits as the Programme progresses; • Facilitating the appointment of individuals to Project teams; • Responsible for taking sound and informed decision making for the client’s critical success factor • Ensuring that there is allocation of common resources and skills within the Projects belonging to the Programme; • Managing third party contributions to the Programme; • Managing the communications with all stakeholders; • Managing both the dependencies and the interfaces between Projects; • Managing risks to the Programme\'s successful outcome; • Working with the Business Change Manager (or equivalent) on the transition to the ‘new’ business as usual position; • Initiating extra activities and other management interventions wherever gaps in the Programme are identified or issues arise; • Reporting progress of the Programme at regular intervals • Hands on experience in driving overall operations (in sync with the macro organizational plan) encompassing defining vision & mission, budgeting, technology evaluation & evangelization, and implementation of projects. • In-depth understanding of the service management areas like RIM, ITIL, Change, Release, Incident and Problem Management.
EDUCATION
Aptech Ltd
Higher Diploma; B'lore.2004 : Graduated; Post Graduate Diploma, Software Engineering (HDSE); Computer Application; Management (PGDM); HRM
Christ University, Bangalore
MBA
Christ University, Bangalore
PGDM, HRM
Bangalore University
BCA, Computer Application
SKILLS
ABOUT ANUP RANJAN VERMA
With a seasoned background with 22 years of experience in IT Service Management, Digital…
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