Anup Pardeshi
Senior Operations Manager with 20 years of specialized London Specialty domain in Claims & Underwriting support; Insurance Broking. Certified Lead Auditor for ISO Information Security Management System (ISMS)27001:2013
- Role
- Senior Operations Manager at Mphasis
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Anup Pardeshi
Arthur J. Gallagher & Co.(AJG), Pune, Senior Team Manager – Operations (Claims & …
Experience
Senior Operations Manager
Jul 2022 — Present · Pune, IN
Lead offshore operations with a team of approximately 180 FTEs handling premium processing, business entity checks, insurance broker accounts, and claims for London Specialty general insurance broking business. Successfully established a new offshore delivery center for UK-based clients, acting as Delivery Manager. Maintain strong client relationships through continuous communication and operational performance reporting. Accountable for quality assurance and adherence to Service Level Agreements (SLAs) across service delivery accounts. Drive process improvements to enhance productivity, utilization, and operational efficiency. Develop and monitor KPIs to support continuous process growth. Conduct regular performance reviews, appraisals, and implement rewards and recognition programs. Manage attrition, leave, compliance, and organizational policy adherence. Support domain training, risk assessments (DPMs, FMEAs), and audit preparations (BCP, ISMS, QMS). Align team strategies with organizational mission, vision, and values. Oversee P&L management, ensuring positive margins, accurate revenue forecasting, and client invoicing
Education
Savitribai Phule Pune University
Master's degree
Pune University
MCom
Pune University
TY B.Com Graduation; Higher School H.S.C; School S.S.C
2001 — 2004
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