Anup Nayak

About Anup Nayak

Manager with 7+ years of experience in B2B Customer Success and Relationship Management. Also, Managing customer service team, operations, procurement and digital marketing.Continuous learner to keep up with the ever changing world. Completed my MBA in marketing and an avid book reader.

Experience

1. Assistant Manager Client Success

   Upgrad For Business

   Sep 2022 — Present · Mumbai, IN

   Responsible for end-to-end execution of the Learning and Development projects for B2B clientele.Working with existing clientele to identify training and development opportunities to increase revenue per client.Provide exceptional Client success and Project Management experience to the client.Collaborating with the internal stakeholders to ensure successful execution of the Project. Monitoring all critical Project timelines.Coordinate the operational issues with all the respective functional heads for timely completion ofall deliverables.Handling Client escalations and resolving them through unique solutions.Be the one point of contact for all assigned clients.Attend and schedule client meetings with relevant stakeholders for smooth execution of the Project.Adhere to all compliance terms like executing Contracts, Service Agreement. NDA and Vendor registration as per TAT.Maintain and update project trackers on a daily basis.Lead respective CSM\'s - reviewing and monitoring performance by giving timely and accurate feedback.Strategize on enhancing customer experience and suggest process improvements for projects to be executedseamlessly.

Education

• University of Mumbai

  Bachelor's degree, Accounting and Finance

  2007 — 2010

• University of Mumbai

  Master of Business Administration - MBA, Marketing

  2017 — 2020