Anup Nair
Staff UX Research at Google
- Role
- Staff Ux Research, Payments at Google
- Location
- Menlo Park, CA, US
- LinkedIn followers
- 500 followers
About Anup Nair
User Researcher with 15+ years of experience nurturing products by infusing customer insights into experiences and brands every day. I\'m passionate about unpacking ambiguous problems using clear and persuasive storytelling to drive teams towards data-driven decisions. Extensive experience executing and managing global user research at various phases of product development lifecycle while collaborating with cross-functional teams including product, design, marketing, data science, data analytics and frontline teams like sales and operations.Specialties: Qualitative and Quantitative research, Usability Testing, Contextual Inquiries, RITE Testing, Focus Groups, Field Studies, Concept Testing, Surveys, Remote Usability, Card Sorting, Tree Testing, Eye tracking, Design Research, Customer Panels, Participatory Design, Mobile Device Testing, Marketplaces (B2C and B2B), Voice of Customer, NPS, Unstructured Data Analysis, Design Thinking, triangulating research with data science and analytics, Testing Tools (Qualtrics, UserTesting.com, Userzoom).
Experience
Staff Ux Research, Payments
Apr 2018 — Present · Mountain View, CA, US
As a Staff User Experience Researcher in the Payments Platform team, I lead high-impact, high-stakes research initiatives that demand cross-functional consensus building between cross-product orgs within Google (e.g. Payments, Shopping and Ads) or cross-pillar teams within the Payments Org (Platform, Google Wallet and Google Pay). This often meant leading research for journeys of considerable scope across multiple product surfaces and demonstrating evidence-driven reasoning and impact to establish alignment across director-level stakeholders.My work in the Payments Platform team focused on building seamless identity and payment products for B2C and B2B customers. Ensure consumers and businesses with a Google account can seamlessly reuse their identity and payments data to interact and transact using first-party Google products (e.g. Google Ads, Google Play, Google Shopping etc).
Education
SIES College of Management Studies - India
Bachelor of Science - BS, Information Technology
2003 — 2006
Welingkar Institute of Management
Master of Business Administration - MBA, Business & Design
2006 — 2008
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