Anup Menon
Referencing @Goodlord
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WORK HISTORY
Referencing @Goodlord
London, GB
Responsibilities include working in the referencing queues, processing references, and ensuringgreat customer service is provided to all customers.• Working on phones, emails, and live chat to solve referencing issues for our customers -• Processing references top to bottom, working through ID, Credit, Income, and Residential sectionsof the application.• Placing outbound calls to referees, applicants, and agents to provide them with updates.• Identifying root causes for simple issues that cause inbound and help improve the process.• Delivering high quality and quantity of work.
EDUCATION
Christ college ,Irijalakuda
Bachelor's degree(BA Functional english), Funtional English
SKILLS
ABOUT ANUP MENON
With over 13 years of experience in the banking, insurance, payroll, and retail sectors, I have developed a strong set of skills and competencies in customer relationship management, human resources, and customer experience. I am currently working as a referencing agent at Goodlord, a leading property technology company in the UK.In this role, I am responsible for processing references, solving referencing issues, and providing excellent customer service to applicants, referees, and agents through various channels. I also identify and implement improvements to the referencing process and collaborate with other teams to ensure quality and efficiency. I hold the MCIPP UK Payroll certification and have completed several courses on leadership and strategic workforce planning. I am passionate about learning new processes, overcoming challenges, and moving ahead in my career.
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