Anup Kumar

About Anup Kumar

I am a highly skilled System Engineer with 3 years of experience in designing…

Experience

1. Information Technology Engineer

   Acuity Analytics

   Mar 2024 — Present · Gurugram, IN

   Provide user-centric technical assistance for hardware, software, and network problems.•Troubleshoot and resolve desktop, laptop, VDI issues like AWS workspace, VMware horizon client, Citrix workspace & peripheral issues efficiently.•Ensure seamless software installations, updates, and configurations through SCCM & Intune Mobile Device management admin console.•Manage user accounts, access permissions, and password resets through Microsoft Active Directory Domain Service & providing access to particular policy based applications for particular teams based on requirements •Maintain organized hardware inventory and manage IT assets & vendor management for critical asset issue instate of asset failure or damage.•Support remote users using remote desktop tool like RDP & PAM360 manage engine tool.•Collaborate with networking team for new business unit creation based on client requirements internally.•Document user requests and incidents to build a knowledge base articles.•Deliver exceptional customer service by guiding customer\'s regarding companies compliance and InfoSec polices •Implement and maintain security protocols and antivirus measures.•Diagnose basic networking and connectivity glitches adeptly.•Administer operating systems and execute crucial system updates.•Efficiently deploy, replace, and retire IT equipment following best practices.•Contribute to the creation of knowledge base articles for widespread issues.

Education

• Patliputra University

  Master of Computer Applications - MCA, Artificial Intelligence cloud computing