Anumol Jose
Application/Production Support Analyst | Fix Validation | Ticket Management | Zoho | Ensuring Seamless Operations & Quality Delivery | SQL Troubleshooting | L2–L3 Support | SLA & RCA | Remote Ready
- Role
- Information Technology Support Analyst at Inchcape Shipping Services
- Location
- Kottayam, KL, IN
- LinkedIn followers
- 500 followers
About Anumol Jose
I am an Application Support & QA Analyst with 9+ years of experience supporting enterprise systems in Marine Logistics, Finance, Insurance & E-commerce domains.I specialize in remote L2–L3 production support, SQL-based troubleshooting, SLA-driven ticket handling, regression testing, and RCA documentation — ensuring stable and high-quality application performance.Key Highlights:• Manage 200+ tickets/month with 97% SLA compliance• Reduced backlog 700 → <100 in 10 days during support transition• Strong in fix validation, deployment support, and financial posting issue resolution• Created 10+ SOPs/KB articles, reducing support ramp-up time• Awarded performance bonus for ownership and fast learningTech Skills:Zoho Service Desk, SQL, OneDA, Optic, LPA, Optic Hub, SAP BODS, Kibana, Grafana, HP ALMI enjoy solving complex user issues, stabilizing new support environments, and collaborating with globally distributed teams. Open to:Application Support | Production Support | L2/L3 Support | Support QA Remote roles preferred Immediate availabilityLet’s connect if you’re hiring or if you know about a role where I could contribute!
Experience
Information Technology Support Analyst
Jan 2023 — Present
Application Support Analyst – Marine Logistics & Financial SystemsInchcape Shipping Services (ISS)| Jan 2023 – Present | Fully Remote• Manage 200+ tickets/month with 97% SLA compliance• Perform SQL-based RCA and functional regression before releases• Reduced backlog from 700+ to <100 in 10 days• Coordinate with DevOps for controlled deployments• Created 10+ SOPs improving onboarding & resolution speed• Praised for ownership and effective communicationSupport Analyst – Pilot IT TransitionISS | Jan 2023 – Mar 2023 | Remote• Transitioned support from vendor to in-house team• Defined troubleshooting guides and support workflows• Earned 50% performance bonus for impact & speed
Education
St. Joseph's College of Engg. and Technology,Choondacherry P.O., PIassanal (Via), Palai, Kottayam-686 579
Bachelor's degree, Electronics and Communications Engineering
2007 — 2011
Mahatma Gandhi University, Kottayam
Bachelor's degree, Electrical, Electronics and Communications Engineering
2007 — 2011
Skills
- Oracle Sql Developer
- Vbscript
- Sql
- Linux
- Windows
- Powerpoint
- Hp Quality Center
- Java
- Microsoft Office
- Sql Server Management Studio
- Team Management
- Microsoft Word
- Sap Businessobjects
- Hp Quicktest Professional (Qtp)
- My Sql Workbench
- Sap Information Steward
- Hp Application Lifecycle Management
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