Anumit Sharma

About Anumit Sharma

Project Management | Networking & Relationship Building | Process Optimization | Business…

Experience

1. Operations Manager

   Verbacare

   Feb 2025 — Present · Fremont, CA, US

   Serve as the central point of contact for all client communications, ensuring high satisfaction and long-term relationship management.Lead and coordinate cross-functional teams—including recruitment, service delivery, and support—toward achieving defined client objectives.Oversee internal workflows to ensure timely, high-quality service delivery, adherence to SLAs, and operational compliance across functions.Own internal operations, fostering accountability and performance across each vertical through structured reporting and regular check-ins.Track project progress, identify and mitigate risks, and continuously optimize team workflows for efficiency and scalability.Maintain comprehensive and accurate documentation, ensure real-time system updates, and deliver actionable performance and operational reports.Ensure recruitment strategies are aligned with client requirements, facilitating seamless onboarding and offboarding in coordination with HR.Collaborate closely with HR, Finance, Legal, and Sales to support contract management, compliance, and billing processes.Take ownership of client escalations, driving swift resolutions through cross-departmental coordination and problem-solving.Provide mentorship and guidance to team leads and individual contributors, fostering a culture of continuous improvement and collaboration.Identify operational bottlenecks, implement process improvements, and contribute to strategic planning and business growth initiatives.

Skills

• Management
• Business Development
• Operations Management
• Business Strategy
• Strategic Planning
• Facility Management (Fm)
• Team Management
• Capacity Planning
• Organisational Alignment