Anumeha Srivastava
Senior Manager, Data Analytics and Insights @Fidelity Investments
Boston, MA, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2021 — Present
Senior Manager, Data Analytics and Insights @Fidelity Investments
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Strategizing continuous improvement of the investor center servicing experience by exploring end-to-end customer journey using digital interactions, call transcripts, customer attributes and transactional data. Analyzing customer interactions at every touchpoint of the experience to assess usability through effectiveness and customer satisfaction measures with the end goal to improve call deflections.
SKILLS
Product ManagementProject ManagementStatistical ModelingMarketing AnalyticsBusiness AnalysisRequirements AnalysisTableauSpssMarketing ResearchPre-SalesMarket AnalysisData AnalysisBusiness IntelligenceSasAnalyticsSqlSoftware DevelopmentPredictive ModelingBusiness InsightsSdlcBusiness DevelopmentConsumer BehaviourStrategyLeadership
ABOUT ANUMEHA SRIVASTAVA
Over 10 years of experience in advanced analytics, business intelligence and data…
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