Anuj Kochar

About Anuj Kochar

Growth Strategy & Solutioning • Created Strategies to offer multiple solutions across business lobbies • Redesigned the Operational Solution; cross trained employee with Similar Skill sets • Created an environment of Universal Agents; resulting in higher Agent utilization • Reduced wastes in the system to gain efficiencies e.g. Reduction in Agent variations • Created growth Strategy per process with the relevant chaperones • Transitioned from legacy pricing structure to “self supporting” pricing mix • Drove maximum utilization of agents to increase Occupancy Levels • Engrained the concept of “To deliver more with Less Costs “. • Merged & extended operational Solutions enabling accusations of Core Business lines Account Management & Development • Participated in Vendor Supplier meet programs, presented solutions on Automation & Effectiveness • Represented IGT’s team invited for “Total Cost Of Ownership ” presentation held at suppliers office • Created White papers of Benefits of “Automation of Training” & Usages of CRM • Lead the Development of an in- house CRM tool based on.net technology. • Lead the United RFP process; TCV worth 75 Mil, with Multiple Business lines & geographies • Managed to secure business in a zero facility environment ( Manila Location ) • Played a critical role in identifying the solution around “Incubation Relationship” at Philippines. • Created the “Global Footprint” strategy for IGT basis the requirements of the Client’s delivery model. • Drafted and orchestrated BCP planning for the Lobbies of work awarded from the RFP. Specialties: Client Engagement / Operational Delivery / Performance Management / P&L Management / Travel Process Solutioning

Experience

1. Founder

   Trumppetz

   Nov 2016 — Present · Gurgaon, IN

Education

• St Michael School

  CBSE, English, Maths, Biology,Physics,Chemistry

  1981 — 1993

Skills

• Account Management
• Program Management
• Business Process Outsourcing (Bpo)
• Employee Engagement
• Customer Relationship Management (Crm)
• Management
• Business Analysis
• Full P&L Responsibility
• Service Delivery
• Automation
• Call Centers
• Customer Service
• Process Improvement
• People Management
• Team Management
• Strategic Partnerships
• Contact Centers
• Business Travel
• Performance Management
• Analytics
• Customer Experience
• Business Process Re-Engineering
• Leadership
• Customer Satisfaction
• Call Center Development
• Business Development
• Bpo
• P&L Management
• Client Development
• Vendor Management
• Travel Technology
• Yield Management
• Travel Management
• Operations Management
• Pricing
• Global Delivery
• Online Travel
• Airlines
• Strategy
• E-Commerce