Anuja Naik
Senior Network Administrator
- Role
- Senior Network Administrator at Infosys
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Anuja Naik
Highly skilled and motivated cyber security professional with expertise in penetration…
Experience
Senior Network Administrator
Nov 2018 — Present · Pune, IN
Project (2):Senior Network Administrator•• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB). • Reporting, Agent Workspace and Employee Center. • Hands-on Experience on Service Portal. • Hands-on Experience on Performance Analytics • Having knowledge on workflow build based on the requirements. • Provide technical support assistance to diagnose and resolve issues. • Support and create any necessary project documentation that relates to evidencing our requirements. • Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow. • Supporting configuring solution requirements on the networking products; understand if any issues. • Diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.• Contributin to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to (1):Senior Network Specialist • Worked as and Subject Matter Expertise for team • Working as a Work Flow coordinator for Power BI Reports to assign process tasks. • Configuration and Activation of IP Telephony (PABX) • Creating and maintaining new users according to required Solutions • Add, Move, Change of existing SIP users as per customer requirement.andling customer escalations ensuring customers are updated on technical queries via email, incident management systems and phones. • Maintain Operational standards in line with customer SLA’s. I.e. fast response times to customers from incident start time up to incident restoration.• Strong background of working within Voice Operations environment of a Telco or large ISP
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