Anuja M K
Customer Support Specialist @Voyago Ontario\'s Mobility Brand
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WORK HISTORY
Customer Support Specialist @Voyago Ontario\'s Mobility Brand
Coordinate patient transfer bookings while maintaining data accuracy and service efficiency.• Identify and analyze operational bottlenecks, suggesting process adjustments to improve turnaround time and customer satisfaction.• Manage and reconcile weekly master data and operational reports in Excel to ensure accuracy and consistency across multiple systems.• Assist in data administration activities, maintaining organized records, updating logs, and supporting management with detailed reporting and analytics.• Process payments and maintain detailed call records to ensure compliance and high-quality customer service.
EDUCATION
Seneca Polytechnic
Post Graduate Diploma
Annamalai University
P G Diploma
Fanshawe College
Post Graduate Diploma
Chinmaya Vidyalaya
10th
University of Kerala
Bachelor of Technology - BTech
Chinmaya Vidyalaya
12th
ABOUT ANUJA M K
Certified Scrum Master. • Accomplished IT professional with 5 years of experience, working in complex projects with diverse business and technology needs. • Business Data Analysis: Proficient in interpreting and analyzing complex data sets, identifying trends, and extracting meaningful insights. • Strong attention to detail to ensure accurate and reliable data mapping. • Demonstrated a strong sense of urgency and commitment to customer service by promptly addressing customer inquiries and concerns, ensuring satisfaction and effective solutions. • Sound time management skills with the ability to multitask and meet deadlines effectively. • Experienced in handling customer inquiries, conducting detailed research, and providing exceptional service in fast-paced environments. • Leveraged Critical thinking and Problem-solving skills in designing solutions. • Quick Learner with a dedication to continuous learning. • Excellent facilitation and communication skills. Adept in engaging with stakeholders to understand requirements and address concerns. • Efficient in file organization and critical document maintenance. • Demonstrated ability to work both independently and collaboratively within a team environment. Proven track record of contributing to the success of cross-functional projects. • Proficient in Microsoft Office Suite and other business-related software. Able to leverage technology tools to analyze and present data effectively. • Knowledgeable in Agile Methodologies – Scrum, JIRA, Salesforce, Confluence, Tableau, Python & SQL
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