Anuja Anuja

Customer Service Representative @Mark's

Brampton, ON, CA

Assisted customers in locating merchandise using technology and omni-channel tools to enhance satisfaction.Provided personalized style recommendations through visual displays, increasing conversion rates.Educated customers on loyalty programs, driving sign-ups and boosting brand loyalty.Supported sales floor, fitting room, and check-out to ensure efficient workflows and faster transactions.Trained new hires on selling behaviors and processes to improve team readiness and consistency.