Anuj Singh

About Anuj Singh

Responsible for merchant acquisition, relationship management, and driving revenue…

Experience

1. Business Manager (Fiber & Dth Operation)

   airtel

   Nov 2022 — Present · Agra, IN

   Distribution Management with channel sales (Primary, Secondary & tertiary) • Handling sales team & multiple KPIs: Gross add, Lapu Primary with 220 AOL (unique activation outlet).Also heading 9 distributors and 100 field sales & service executives. • Responsible for overall Fiber & DTH business in our area (sales & service) and increasing it by doing canopy activity and road show campaigns and also from the GT dealers. • Ensure adequate infrastructure & systems at the partner end. • Launch new product through communication & sampling • Effectively communicate schemes to dealers to ensure the right sell-in at the dealer point • Track & review performance of new products/schemes • Collect & report required market information on competitor activities like promotions (trade & consumer), service days, off-take, prices, new launches, visibility, etc.Installation and field repair management with a good quality customer experience. • Selection, appointment, and customer complaint handling. • KPI / SLA management (of various delivery units/partners). •Manage Quality of people, tools, and training Policy & Process Compliance • Ensure that the organization’s processes and policies are adhered to. • Provide input to planning, training and quality as applicable to customer satisfaction. • Take quick action on input provided by the Central Team (monthly tracker) to correct processes or any other tactical measures. • Select, develop, and Retain quality manpower at all levels in the region (including direct and indirect manpower and vendors). • People Management and Development. • Ensure the service quality and TAT management. • Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.

Education

• Vinayaka Missions Sikkim University

  Master of Business Administration - MBA

  2016 — 2017

Skills

• Competitive Analysis
• Pricing
• Selling
• Team Management
• Retail
• Team Leadership
• Business Development
• Mobile
• Channel
• Mobile Devices
• Brand Management
• Channel Sales
• Channel Partners
• Channel Management
• Sales
• Key Account Management
• Business Planning
• Strategy
• Sales Operations
• Customer Retention
• Distributed Team Management
• Sales Management