Anuj Malhotra
Head - Customer Relationship Management @Akums Drugs& Pharmaceuticals Ltd
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WORK HISTORY
Head - Customer Relationship Management @Akums Drugs& Pharmaceuticals Ltd
Hyderabad, IN
Responsible for developing and evangelizing Customer Success best practices as well as accelerating the growth. Develop and instrument all programs to increase revenue, using predictive analytics to engage at-risk customers and identify drivers of churn.
EDUCATION
Six Sigma
Green Belt
RPCE Nagpur
Bachelor of Engineering (B.E.), Electronics and Telecommunication
PMI
PMP, Project Management
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA
ABOUT ANUJ MALHOTRA
Anuj Malhotra is an accomplished leader with 14+ years of diversified experience in Client Management, Account Management, Solution selling, increasing Top Line, Managing P&L, Project Management & Global Operations. Brings in combination of technology, operational excellence with business acumen. Anuj has successfully handled and managed high end, enterprise, SME clients and led multiple strategic and customer experience campaigns for Enterprise clients across the globe. He has created various models to proactively track health statuses of the clients and increase their LTVs over period of time. He has developed divisions that have pioneered in providing support in the domain of SaaS, IDaaS, eCommerce, Mobile and Enterprise software across the world. Anuj has in-depth experience in setting up high-end support groups from the ground, setup robust processes, implement KRAs/KPIs, develop VOCs (Voice of Customer), manage MRRs/ARRs/SLAs, grow leadership, account management, renewing clients, business strategy, efficient P&L, vendor management, resource management and project management. Anuj has also led multi-million business development programs and has successfully contributed to the double digit growth %ages in company\'s top line. He has a great insight on data mining techniques and have developed analytical reports using regression and correlation analysis.
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