Anuj Kumar
Consulting, Cloud, & Analytics @ AccStrat | CX
- Role
- Ind & Func Ai Decision Science Analyst at Accenture Strategy & Consulting
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anuj Kumar
Anuj is currently working as a Data Scientist at MathCo. • His interests lie in the…
Experience
Ind & Func Ai Decision Science Analyst
Accenture Strategy & Consulting
Aug 2022 — Present · Bengaluru, IN
I leverage data science and analytics to enhance strategies in Customer Experience for Energy and Utilities clients.Current Engagement:• Developing data driven collections strategies for arrear recovery and identify customers gaming the system — alongside core responsibilities across IVR, Callbacks, and Data Engineering• Contribute to pipeline development and automation using Terraform for AWS services like Glue, S3, and Redshift• Cross-Functional Collaboration: Work with teams to ensure accurate data collection and reporting, enhancing the customer experience.Previous Assignments:• Built Contact Center solution capabilities for client- including IVR and Callback Management Systems on AWS using Agile methodology.• GenAI PoC for Health, Safety, and Environment use case.• Cross Channel Journey Analytics: worked on linkage between complaints registered and call volume associated• Proactive Customer Communication Dashboard: Developed KPIs related to email and SMS communications sent and independently deployed them on PowerBI• Back Office Analytics: Analyzed 10+ KPIs including AHT, monthly volumetrics, Account vs Case generation rate, etc, to generate insights on the case resolution rates• IVR Dashboard Management: Independently managed client\'s IVR dashboard, utilizing Power BI for advanced visual enhancements and improved data insights. Worked on 90+ adhoc requests to suggest product improvements
Education
AKTU
Bachelor of Technology - BTech
Indian Institute of Technology, Bombay
Master of Public Policy- MPP
Indian Institute of Technology, Guwahati
Master of Technology - MTech
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