Anuj Kumar Baranwal
Production Support Team Lead at AmdocsTechnical Production Support Specialist | AWS | Kubernetes | SQL | Shell Scripting | Kafka | Automation | Telecom Billing | L1/L2/L3 Support | Control-M | ServiceNow - Snow.
- Role
- Production Support Team Lead at Amdocs
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Anuj Kumar Baranwal
Technical Production Support Team Lead at Amdocs || AWS | Kubernetes | Technical Production Support | SQL | Shell Scripting | Unix/Linux | Kafka | Leadership | L1/L2/L3 | ServiceNow | Scheduling Control-M | Automation | Kafka Zookeeper | Postgresql | Camunda DB | HBase | Telecommunications Billing | Turbo Charging Rating / Usage / Mediation Billing / AR Collections / Production/Incident/Change Management and T-Mobile Samson Billing Project / Production Support Specialist.I am a Technical Production Support Team Lead with hands-on experience in managing large-scale telecom billing systems, production environments, and mission-critical applications. With strong exposure to AWS, Kubernetes, SQL, Shell Scripting, Unix/Linux, and Kafka, I specialize in ensuring system reliability, performance, and seamless operations across complex distributed platforms.Over the years, I have worked extensively across L1, L2, and L3 support, handling real-time incidents, root cause analysis, release activities, and automation initiatives. My role includes monitoring, troubleshooting, and stabilizing applications used by millions of customers, especially in the Telecommunications Billing domain.I have solid experience working on technologies like Kafka, Zookeeper, PostgreSQL, HBase, Camunda DB, and scheduling tools like Control-M. I also work with ServiceNow for Incident/Change/Problem management processes and play an active part in continuous improvement and performance optimization.My expertise includes supporting Turbo Charging (Rating/Usage), Mediation, AR Collections, and T-Mobile Samson Billing systems, where I ensure high availability, data accuracy, and minimal downtime during peak business operations. Along with technical skills, I bring strong leadership qualities, teamwork, and a proactive approach to automation and process simplification.I’m passionate about scaling my career toward DevOps and cloud-native ecosystems, leveraging my production support foundation to contribute to high-performing engineering teams.
Experience
Production Support Team Lead
Jun 2024 — Present · Pune, IN
Education
Institute of Science Poona's COLLEGE OF COMPUTER SCIENCES, Wakad, Pune 411057.
Master's degree, Computer Science
Chanakya Education Societys Indira College of Commerce & Science, Pune
Bachelor's degree, Computer Science
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