Anuj Jha
Operation Governance
- Role
- Project Manager at Tech Mahindra
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Anuj Jha
Service Management professional with 13+ years of experience in NOC Operations with commended performance and proven results. Expert in NOC establishment and stabilizing operations with minimum service interruption Comprehensive experience in NOC operations including Managing resources, defining processes, handling internal & External escalations, stakeholder management and supporting management to accomplish organizational goals Expert in service management processes (Incident management, Change Management, Problem Management, Continual service improvement, Release Management. Business relationship management, Financial management, Service level Management, Service continuity management) Certified with ITIL V3 Foundation and ITIL Intermediate Service operations Expert in Transition and Transformation of NOC Operations Expert in Radio Network (GSM/UTRAN/EUTRAN) troubleshooting and infra rollout Good knowledge of customer handling and SLA/KPI management Excellent knowledge of ISO standard ISO22301)
Experience
Project Manager
Feb 2021 — Present · RO
Education
JAWAHARLAL INSTITUTE OF TECHNOLOGY
Bachelor's Degree, ELECTRONICS AND COMMUNICATION
2001 — 2005
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