Anuj Gupta

About Anuj Gupta

A competent and hard working professional with 13+ years of Experience in few of the best Companies in their specific segments like Tech Mahindra, Bajaj Automobile, Telefonica, Colorcon, Kalpataru Group, ICICI Bank and startups like Car Dekho, Ananth Technologies and Policyx.com to name a few. I have successfully handled diversified roles in Business analysis, Product Management, Project Management, Operations, Performances, Client Engagement and Services.Projects:1. Digital lead management process.2. Call tracker ( Cloud Telephony)3. Lead management system.4. Dealer Mart app for managing leads at dealer\'s end.5. Dealer Websites.6. Call center Management7. Cardekho Website.8. Cardekho Android app.9. End 2 End Journeys on Ecommerce Website.10. Click Stream Data integrations amongst various platforms.Skills:1. Jira2. Balsamiq3. Draw.io4. Google analytics5. MySQL6. Mixpanel7. Webengage8. Semrush9. Heat Map AnalysisStrong collaborator with cross functional teams from tech, design and business.Deep understanding of API\'s and Integrations at the backend.Experienced in managing product backlog / release plan along with tracking team level matrix.Conducting effective user interviews, surveys, and usability tests inform persona development, influence ideation, and help measure success.Define success metrics (OKRs) and align them to business goals (KPIs), and know how to position, distribute, and grow a productLogical and data driven approach for understanding user behavior and what motivates users and why they act in certain ways.Skilled at maintaining cordial relationships with clients while ensuring quality and service norms to achieve customer satisfaction and business retention.Demonstrate expertise in business process engineering and apply it to the analysis of current state as well as the design and development of future state by rightly engaging stakeholders and managing their expectations.Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.

Experience

1. Product Project Lead

   Tech Mahindra

   Aug 2021 — Present · Gurugram, IN

   Domains- Automobile, Insurance, Telecom and Pharma.Worked with VP & Head of Products.Manage team of 12 members- Define the product vision and drive the roadmap for our products- Collaborate with product sponsor and the product owner in developing the product strategy and roadmap- Managing agile teams & conducting scrum meetings as scrum master- Release Planning & management of Time, Cost, Quality of all features- Task Estimations with development team- Prioritize all tasks for the development team on a weekly basis using Scrum & Backlog- Leads product development, strategy, and redesign from concept through development and to market launch- Assist in product throughout its lifecycle from concept to end-of-life- Collect, manage, and maintain traceability of requirements from all stakeholders across product releases-Help the product owner and product marketing manager in core positioning and messaging for the product- Perform market study and competitor research to gain insights for evolving product capabilities- Automation and implementation of marketing activities tools in collaboration with third party vendors to target prospects customers- B2B and B2c Products- Ecommerce, Web, Android and IOS Apps- My products portfolio includes products in Web app, Machine Learning, Analytics and Reporting enabled by DevOps and Cloud migration- It includes Product vision, strategy, roadmap, backlog management, release planning, rollout and adoption, stakeholder/requirements management, team/delivery management, OKR, agile ceremonies, risk management, innovation and thought leadership aiming for increase in revenue and productivity through new digital products and DevOps along with costs reduction through products consolidation/cloud migration,

Education

• Amity University

  Master of Business Administration (MBA), Finance and Marketing

  2009 — 2011

• Central Board of Secondary Education

  Associate’s Degree, Science

  2002 — 2004

• SKIT

  Bachelor’s Degree, Information Technology

  2004 — 2008

Skills

• Sql
• Customer Service
• Business Analysis
• Team Management
• Multi-Cultural Team Management
• Business Development
• Analytical Skills
• Access
• Workforce Management
• Market Research
• Business Intelligence
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Databases
• Customer Relations
• Data Analysis
• Experienced Business Analyst
• Leadership
• Programming
• Cross-Functional Team Leadership
• Business Strategy
• Marketing Strategy
• Customer Relationship Management (Crm)
• Analysis
• Erp
• Microsoft Excel
• Google Analytics
• Management