Anuj Durugkar

Business Intelligence Developer @Direct Line Group

London, GB

Driving Data Transformation & Strategy at DLGI’ve had the privilege of leading and delivering several strategic data initiatives focused on elevating how we manage, interpret, and act on information across the home claims and commercial space. Commercial Data ReconciliationLed a critical reconciliation programme to align commercial claims data across reporting layers—boosting data accuracy from ~65% to over 95%. This work has strengthened the integrity of our reporting estate, supported regulatory confidence, and laid a foundation for scalable, insight-led analytics. From Reporting to IntelligenceChampioned the shift from static, manual reporting to automated, insight-driven dashboards using advanced Tableau solutions. Empowered business teams with real-time, self-serve data access—embedding a culture of data-informed decision-making across senior leadership. Executive Leadership DashboardIndependently developed a high-impact dashboard for the MD of Claims, integrating data from claims, telephony, complaints, and operations into a single, unified view. It delivers comprehensive visibility across the claims lifecycle, regional performance, surge activity, and supplier dynamics. Home Claims Analytics PlatformDesigned a robust analytics solution consolidating 200+ metrics and dimensions into one intelligent framework—enhancing transparency, performance tracking, and strategic agility across Home Claims. CX & Data Engineering EnhancementsBuilt curated dashboards for customer feedback engagement and delivered high-volume, multi-million row datasets. Enhanced SQL pipelines to strengthen ETL flows and support operational decision-making.

Shri Ramdeobaba College of Engineering and Management

BE - Bachelor of Engineering, Electrical and Electronics Engineering