Anudeep Dommaraju

Technical Support Officer @Trust Payments

Bromley, GB

Assisting Trust Payment’s customers during the integration of their website toour payment functionality2 nd line support for incoming customer enquiries, such as:o Record details of inquiries, comments and details of action taken viathe Zendesk systemo Responding to emails (tickets)o Investigating Technical Issueso Attending integration calls with merchantso Dealing with internal stakeholderso Running incident management and investigating system (on call)issues.Manage customer onboarding queueo Configuration and delivery of detailso Changing and amending site settingso Application and testing of Merchant DetailsTake ownership of any issues / queries, following up with internal / externalcustomer to confirm satisfactory resolution within SLALiaising with internal and external customers