Anubhuti Gupta

About Anubhuti Gupta

With over 8 years at Amazon, I have built a career defined by resilience, strategic thinking, and a relentless drive to deliver results. I thrive at the intersection of risk management, operational excellence, and people leadership — turning complex challenges into measurable wins.Risk Management & Strategic Execution- Designed and implemented robust risk management strategies and systems, safeguarding business operations at scale- Spearheaded a high-impact, multi-stakeholder program comprising multiple concurrent projects — delivering outcomes that redefined operational benchmarks- Led strategic seller projects from conception to execution, driving earthshattering results that directly influenced business growth and platform integrityLeadership & Team Development-Served as a Team Leader and Subject Matter Expert (SME) in Intellectual Property (IP) enforcement, setting the standard for quality and compliance on the platform-Trained and mentored multiple batches across diverse processes, building high-performing teams equipped to tackle evolving business challenges-Managed and optimized team metrics, fostering a culture of accountability and continuous improvementExecutive Escalations & Payment Risk-Currently managing executive-level escalations in the Payment Risk domain, providing end-to-end support and resolution with precision and urgency-Trusted by senior stakeholders to navigate high-stakes, time-sensitive situations with sound judgment and clear communicationTools & Technologies-Microsoft Office Suite | Asana (Project Management)| Amazon Quick Suite (Internal AI Agent)I am passionate about building systems that scale, people who lead, and solutions that last. Open to connecting with professionals in risk, operations, and program management.I have experience in Microsoft Office along with Asana used for Project Management and Amazon Suite-internal AI agent

Experience

1. Senior Escalation Risk Specialist

   Amazon

   Mar 2025 — Present · Telangana, IN

   I excelled as a Senior Escalation Risk Specialist at Amazon, where I focused on resolving executive escalations and preventing future issues. • Conducted thorough root cause analyses to identify underlying problems and implement effective solutions. • Collaborated with various teams to enhance processes and improve overall customer experience. • Developed skills in risk management, problem-solving, and cross-functional collaboration.

Education

• Jawaharlal Nehru University

  Bachelor of Arts - BA, Japanese Language and Literature

  2014 — 2017