Anubhav G.

About Anubhav G.

cybersecurity #cloudsecurity #technicalaccountmanager #tam #customersuccessmanager #csm #salesengineering #se

Experience

1. Sr Technical Account Manager

   CrowdStrike

   Sep 2021 — Present · IN

   Serve as primary technical contact and augment with customer support teamsOnboard new customers to the CrowdStrike platforms.Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.Engage with customers at all levels of their organization, from the front lines of the SOC to the \'C\' level execs.Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate.Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.Create knowledge base content to capture new learning for reuse throughout the company and user base.Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.Support the sales teams in identifying account expansion opportunities-

Education

• NIIT

  GNIIT, Computer Software Engineering

  2004 — 2008

• Red Hat Learning Centre

  Red Hat Certified Engineer, RHCE

  2008 — 2008

• Kuvempu University

  Bachelor's degree, Information Technology

  2004 — 2007

• Microsoft Learning Centre

  Microsoft Certified Professional, MCP

  2009 — 2009

Skills

• System Administration
• Citrix Xenserver
• Microsoft Vpn
• Dns
• Windows Server 2008 R2
• Microsoft Nlb
• Windows Server 2003
• Windows 7
• Technical Support
• Windows Server
• Switches
• Windows Server 2012 R2
• Firewalls
• Group Policy
• Tcp/Ip
• Citrix Xenapp
• Networking
• Virtualization (Hyper-V, Vmware)
• Dhcp
• Windows Xp
• Servers
• 802.11b/a/G (Wireless Network)
• Windows 8
• Troubleshooting
• Rdg
• Rras
• 802.1x (Wired Network)
• Citrix Netscaler
• Smb
• Operating Systems
• Citrix Xendesktop