Anubhav Gupta
Technical Support Engineer @Indian Institute Of Management, Lucknow
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WORK HISTORY
Technical Support Engineer @Indian Institute Of Management, Lucknow
IN
Achieved 95%+ SLA compliance by resolving L1/L2 issues for 300+ users, reducing recurring incidents by 30% through proactive troubleshooting and root cause analysis.Maintained 99% system uptime by efficiently managing hardware, software, network (LAN/WAN/VPN), and Active Directory support using ticketing tools like ServiceNow.Increased user satisfaction by 25% through quick remote/on-site support, streamlined system configurations, and strong cross-team collaboration.
EDUCATION
Siddharth University, Siddharth Nagar
Bachelor's degree
Amity University, Greater Noida Campus
Master of Computer Applications - MCA, Computer Science
ABOUT ANUBHAV GUPTA
I am an IT professional with over 6 years and 6 months of experience in managing IT infrastructure and delivering reliable technical support. I hold a Master of Computer Applications (MCA) along with a Diploma in Hardware and Networking from Jetking Institute, which has provided me with a strong technical foundation and practical expertise.My core competencies include Windows Operating Systems, Windows Server Administration, Computer Networking (LAN & WAN), Desktop Support, Technical Support, Hardware & Software Troubleshooting, and Remote System Management. I have hands-on experience in maintaining IT environments, resolving complex technical issues, and ensuring smooth day-to-day operations.I am a proactive problem solver with a strong focus on customer satisfaction and service excellence. I thrive in fast-paced environments where I can apply my technical knowledge to improve system performance, enhance security, and support business continuity.I am always eager to learn new technologies and contribute effectively to organizational growth.
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