Anubhav G.
Experienced Operations, Sales and development Professional and Team Leadership #Sales Trainer #Operations Specialist #Escalation #Process Excellence #Customer Experience #Team Management #Business Operations Specialist.
- Role
- Senior Escalation Manager at Spinny
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Anubhav G.
Hello! I am Anubhav Gupta, a dedicated and enthusiastic professional with over 12 years of experience in sales, training, customer service, and team management. My goal is to work with full determination and commitment to achieve the organizational goals and my own professional development.In my most recent role as a Business Development Associate at BYJU\'S (Think & Learn PVT LTD.), I was responsible for generating revenue and meeting growth targets while managing customer quality reports and maintaining records for better quality deliveries. Prior to this, I worked as a Customer Service Officer and Cashier at Lifestyle International PVT LTD.(Landmark Group) where I gained experience in billing, retention, customer handling, and data entry on CRM on a daily basis.I have a strong technical background, with expertise in CRM software such as Leadsquared, Salesforce, Kylas, and Oracle, as well as proficiency in MS Office, Excel, Google sheets, Google forms, Google meet, and Windows.One of my key strengths is my ability to quickly adapt to new situations and learn on the go, which has helped me succeed in various roles. I also have experience in team management, with the capability to lead and work in a team while promoting team spirit.In my free time, I enjoy learning new skills and keeping up with industry trends to stay ahead of the curve. I am a graduate of Kanpur University and hold a Bachelor of Arts degree.Thank you for taking the time to read my profile, and I look forward to connecting with you!
Experience
Senior Escalation Manager
Nov 2024 — Present · Gurugram, IN
Operation Analyst
Education
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Bachelor of Arts - BA, Sociology
2014 — 2016
BNSD
High school, Business/Commerce, General
2008 — 2009
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