Anubhav Chakraborty
Process Developer Customer Specialist @Genpact
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WORK HISTORY
Process Developer Customer Specialist @Genpact
Gurugram, IN
Handling credit card customer inquiries for a major Australian bank at Genpact.2. Using platforms like VisionPlus, Cardpac, Zendesk, and XCalibur to resolve customer concerns.3. Utilizing generative AI to improve response efficiency.4. Maintaining accurate customer records in the MIS.
EDUCATION
Amity University Kolkata
Bachelor of Technology - BTech, Biotechnology
Savitribai Phule Pune University (SPPU)
Master of Business Administration - MBA, Marketing
Delhi Public School
12th, PCB
Army Public School Kolkata
10th
Pune Institute of Business Management
Master of Business Administration - MBA, Marketing
ABOUT ANUBHAV CHAKRABORTY
With two years of dedicated experience in the fast-paced fields of e-commerce and BFSI, I…
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