Anubha Jain

Operations Analyst @NatWest Group

Gurugram, IN

Managed end to end chargeback processes, including filing representments, and pre arbitrations to recover disputed transactions.Analyze fraud and dispute cases, ensuring compliance with regulatory and card network guidelines.Investigate transaction disputes, gather supporting evidence, and prepare detailed representments to maximise recovery rates.Collaborate with merchants, customers, and internal teams to resolve chargeback disputes efficiently.Monitor fraud trends and assist in identifying patterns to enhance fraud prevention strategies.Ensure accuracy in financial adjustments and documentation.Process pre-arbitrations by assessing the validity of disputes and escalating unresolved cases.

Barkatullah University, Bhopal

Bachelor of Commerce - BCom