Anu Priya

Experience

1. Assistant Manager

   HDFC Bank

   Jun 2020 — Present · Chennai, IN

   Email Management Team Handling all queries relating credit card and managing client relationship for achieving the desired business numbersPreparation of Credit appraisal proposals. Doing Financial Analysis and presenting the proposals to Credit department for sanctions Constantly monitor the developments happening in and around competition MIS Preparation, Analysis and compliance with policies and procedures. To ensure tracking on all temporary blocks to avoid customer escalation & inconvenience. Timely action of declines for the agreed scenarios /response codes with Product team through PRM transaction monitoring system. To ensure hot listing of cards upon dispute by the customers To ensure increase in customer contact-ability To ensure appropriate communication sent to the customer in case of non contactability To highlight sudden spurt in alerts to TL for taking informed decision. To work closely with TL for achieving the performance metrics System Management To track system downtime of all systems. To ensure appropriate staffing during downtime. To ensure monitoring of transactions through alternate channel during system downtime To report any abnormality of monitoring systems to Fraud prevention for appropriate actioning To adhere to roles and responsibilities w.r.t handling the assigned systems. To track all logs pertaining to fraud detection activities People management To ensure shift management of support staffs To manage unscheduled leaves and permission from support staffs thus ensuring alerts are not kept pending To manage shift thus ensuring staffs coming in a particular shift are not overburdened with alert actioning.

Education

• A V Meiyappan Matriculation Higher Secondary School

  Higher Seconday

  2000 — 2002

• Meenakshi College For Women

  Bachelor's degree

  2003 — 2005