Anu P.
Client Success Specialist | Ex-Amazon & Myntra | Infor GT Nexus Expert | 9+ yrs in Compliance & CX | German (B1)| Tech-Savvy & Insight-Driven
- Role
- Client Service Specialist at Infor
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anu P.
About | Über michENGLISHClient Service Specialist with 9+ years of experience in Customer Experience, Compliance, and IT Operations across Infor, Amazon, and Myntra.Expert in Infor Nexus (FM, P2P, SCV, TMS), I’ve managed 100+ global clients, improved CSAT to 95%+, and reduced issue resolution time by 30%.Skilled in SQL, Power BI, Excel, and stakeholder engagement. Currently learning APIs and AI tools to future-proof my tech career.Proficient in German (B1) – enabling effective communication with clients in DACH regions.Let’s connect if you value clarity, customer success, and data-driven execution.DEUTSCHClient Service Specialist mit über 9 Jahren Erfahrung in den Bereichen Customer Experience, Compliance und IT Operations bei Infor, Amazon und Myntra.Spezialisiert auf Infor Nexus (FM, P2P, SCV, TMS). Ich habe über 100 internationale Kunden betreut, die Kundenzufriedenheit auf 95 %+ gesteigert und die Lösungszeiten um 30 % reduziert.Sehr gute Kenntnisse in SQL, Power BI und Excel sowie in der Zusammenarbeit mit Stakeholdern. Ich erweitere derzeit meine Fähigkeiten in APIs und KI-Tools.Deutschkenntnisse auf B1-Niveau, ideal für die Zusammenarbeit mit Kunden aus dem DACH-Raum.Lassen Sie uns vernetzen, wenn Sie Klarheit, Kundenerfolg und datenbasierte Lösungen schätzen.
Experience
Client Service Specialist
Jul 2021 — Present · Bengaluru, IN
Enhanced client satisfaction and retention through tailored solutions and seamless service delivery-Leveraged extensive knowledge of Infor Nexus products (SCV, TMS, P2P, FM) to optimize client operations and drive efficiency-Utilized EDI and GTNexus tools to streamline processes and improve data accuracy-Managed complex client needs and ensure high levels of service quality and compliance.
Education
International Institute of Information Technology Bangalore
Postgraduate Degree, Artificial Intelligence
International Institute of Information Technology, Bhubaneswar
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2010 — 2014
Goethe Institut Indien
Intensive German Course, B2 German
Liverpool John Moores University
Master of Science - MS, Artificial Intelligence
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